Trendy Vice FAQs-Questions & Answers

 

Do I need an account to place an order?

 

No. Orders can be placed as a guest.

Creating an account allows faster checkout, access to order history, and shipment updates.

 

What payment methods do you accept?

 

We accept major credit and debit cards, including Visa, Mastercard, American Express, and Discover.

PayPal will be available in the coming days.

All payments are processed securely.

 

Where do your products ship from?

 

Our products ship from partner fulfillment facilities located in different regions.

If your order includes multiple items, they may ship separately depending on availability.


What is the estimated delivery time?


Orders are typically delivered within 8–15 business days, depending on destination and local customs processing.

Tracking details are provided once your order ships.

 


Do you offer international shipping?


Yes. We ship worldwide.

Free tracked shipping is available on orders over $60.

Shipping costs (if applicable) are shown at checkout before payment.

 

Can I track my order?


Yes. Once your order ships, a tracking link is sent by email.

You can also track your order using the Track Your Order page.

 

What is your return policy?


If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery.

Include your order number and clear photos of the issue.

Approved cases will receive a replacement or refund.

Returns for reasons such as change of mind or incorrect address are not accepted.

 

Are customs fees included?


Customs duties or import taxes, if applicable, are determined by local authorities and are the responsibility of the customer.

 

Are your products branded?

 

No. Our products are unbranded by design.

We focus on function, material, and form.

 

What if there’s an issue with my order?


Contact us through the Contact Us page and include your order number so we can assist efficiently.